Privacy Policy
Effective Date: April 1, 2026
Last Updated: April 1, 2026
Ruby’s Wholesale Club (“Ruby’s Wholesale Club,” “Ruby’s,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or use our website, create an account, place an order, subscribe to emails, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. WHO WE ARE
Ruby’s Wholesale Club is an online shopping platform designed to help customers shop grocery and household products in one place and have their orders delivered to their selected shipper.
2. INFORMATION WE COLLECT
We may collect the following types of information:
Information You Provide Directly
- Name
- Email address
- Phone number
- Billing address
- Delivery and shipper information
- Account login information
- Order details
- Customer service communications
- Any other information you choose to provide
Information Collected Automatically
- IP address
- Browser type
- Device type
- Operating system
- Website usage data
- Pages viewed
- Referring URLs
- Approximate location based on IP address
- Cookies and similar tracking technologies
Payment Information
Payments may be processed by third-party payment providers. We may receive limited transaction details and payment confirmations, but we do not store full payment card numbers unless expressly stated otherwise.
3. HOW WE USE YOUR INFORMATION
We may use your information to:
- Create and manage your account
- Process, prepare, and fulfill orders
- Deliver orders to your selected shipper
- Communicate with you about orders, account activity, and customer support
- Send service-related notices
- Send marketing emails and promotional content
- Improve our website, services, and product offerings
- Monitor usage, analytics, and site performance
- Detect, investigate, and prevent fraud, abuse, or security incidents
- Enforce our policies, terms, and legal rights
- Comply with applicable laws and legal obligations
4. COOKIES AND ANALYTICS
We use cookies, analytics tools, pixels, and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand user behavior and site traffic
- Improve performance and customer experience
- Measure marketing effectiveness
You may control cookies through your browser settings, but disabling them may affect website functionality.
5. MARKETING EMAILS
By providing your email address, you may receive promotional emails from us. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@rubyswholesaleclub.com.
Even if you opt out of marketing emails, we may still send non-promotional messages related to your account, orders, customer service, legal notices, or policy updates.
6. HOW WE SHARE INFORMATION
We may share your information with:
- Payment processors
- Website hosting providers
- Analytics and marketing providers
- Email service providers
- Technology and security vendors
- Delivery, logistics, and shipper-related service providers
- Professional advisors, including lawyers, accountants, and insurers
- Government agencies, regulators, courts, or law enforcement when required or permitted by law
- Successors or acquirers in connection with a merger, sale, financing, restructuring, or transfer of all or part of our business
We do not sell your personal information for money.
7. DATA RETENTION
We retain customer data for the duration of the account and for a reasonable period afterward as necessary to:
- Complete outstanding transactions
- Comply with legal, tax, accounting, chargeback, fraud-prevention, and recordkeeping obligations
- Resolve disputes
- Enforce our agreements
- Protect our business interests
If an account is closed, we may delete, anonymize, or retain certain information as reasonably necessary for these purposes.
8. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, platform, transmission method, or storage system is completely secure, and we do not guarantee absolute security.
9. CHILDREN’S PRIVACY
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information to us, please contact us at info@rubyswholesaleclub.com so we can review and take appropriate action.
10. YOUR CHOICES
You may:
- Update certain account information by logging into your account
- Unsubscribe from marketing emails
- Disable cookies through your browser settings
- Contact us to request account closure
We may retain certain information as permitted or required by law, contract, fraud prevention, dispute resolution, or legitimate business needs.
11. THIRD-PARTY SERVICES
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of third parties. Your use of third-party services is at your own risk.
12. INTERNATIONAL USE
If you use our website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Any changes will be effective when posted on this page, unless otherwise stated. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
14. CONTACT US
Ruby’s Wholesale Club
Miami, FL 33196
Email: info@rubyswholesaleclub.com